Google has a new product called Google Chatback. You can embed this in your site to allow other people to contact you even if they don’t have a Google account. Yes dearie, pretty amazing! One thing I can’t figure out though is you are not able to save your chats in your inbox. Too bad for this one feature! I like saving my chats in Google Talk. This will make it easy for me to search and remember chats with customers for easy reference. Still this could be of great help if you really want to connect with your customers. The best that you can do is copy and paste the chat and then mail it to yourself to keep your record. I just hope Google will innovate with their Google Chatback soon. Hey Google, I need two features for this: ability to save chats and ability to block spammers. Looking forward to your product innovation!